Alerten — Support

Help center, FAQs and contact form for real-time safety alerts. Get assistance, report problems, or request data removal.

Get help

Response time: 24–72 hrs

If you have an urgent safety issue, please contact local emergency services immediately — this support page is for app-related help only.

Contact Support

For technical problems, account requests, or moderation appeals, email us directly at support@alerten.org.

Common requests we handle

Account deletion or data export (GDPR requests)
Report review and moderation appeals
Bug reports and crash logs
Questions about privacy and location use

Important links

Troubleshooting — Quick fixes

I’m not receiving notifications: Check your device notification settings, ensure location permission is enabled, and confirm the app isn’t restricted by battery saver. If using iOS, allow Notifications and Background App Refresh.
My report was removed: Reports are moderated for safety and accuracy. If you disagree, submit an appeal via the contact form and any proof (photos, timestamps).
How do I delete my account?: Use the in-app settings → Settings → Delete Account, or email support@alerten.org and we will process your request within 7 days.

Security & Privacy

We use encrypted connections (HTTPS) and store minimal data. For more detail, read our Privacy Policy. To request data export or deletion, contact support@alerten.org.